Welcome to The Royal Exchange Manchester Shopping Centre website. The Royal Exchange Manchester knows how our customers and visitors to our site value privacy and we’d therefore like to reassure you that The Royal Exchange Manchester Shopping Centre is committed to protecting and respecting your privacy.
This policy sets out the basis on which any personally identifiable information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will process it.
This policy applies only to the website (“Site”) located at www.theroyalexchangemanchester.co.uk, and not to any other web site or service. If you do not agree with this policy, then you should not use the Site.
For the purpose of the General Data Protection Regulation (GDPR), The Royal Exchange Manchester Shopping Centre (“The Royal Exchange Manchester”) is the data controller. Sometimes we act through our advisors and an up to date list of these is available at any time upon request.
Information we may collect about you.
We may collect and process the following personally identifiable data about you:
We may collect and store personally identifiable information about you if you voluntarily submit
such information to The Royal Exchange Manchester. Personally identifiable information may include your name, email address, physical address and other information that specifically identifies you.
This information will be obtained by The Royal Exchange Manchester when you fill in forms on our site www.theroyalexchangemanchester.co.uk (“our site”). This includes the information you provided at the time of subscribing / signing up to our e-newsletter, entering competitions on our site or submitting the online form on the ‘contact us’ page.
This information may also be obtained when you email any member of The Royal Exchange Manchester team as set out on the ‘Contact Us’ page. We may also ask you for information when you report a problem with our site.
If you contact us, we may keep a record of that correspondence. The nature of your interest in The Royal Exchange Manchester so that we can send you details about us which we think may interest you.
We only collect information in anonymous form, which means that it cannot be used to identify you. Please refer to the section entitled ‘cookies’ for further information.
Examples of this type of information include demographic information, the type of internet browser you are using, the type of computer operating system application software and peripherals you are using, the domain name of the web site from which you linked to our Site and your browsing habits on and usage of the Site. Non-Personally identifiable information may also include personally identifiable information that has been aggregated so that no one individual is specifically identifiable (such as, how many users in a particular city access the Site).
We reserve the right to transfer any information to our successors in business and purchasers of Site assets or a particular division or line of business.
We also reserve the right to access and/or disclose any information as required by courts or administrative agencies and to the extent necessary to permit us to investigate suspected fraud, harassment or other violations of any law, rule or regulation, the Site rules or policies, or the rights of third parties or to investigate any suspected conduct which The Royal Exchange Manchester deems improper.
Where we store your personal data
Our Site is maintained in the United Kingdom.
All electronic information you provide to us is stored on secure servers.
We are committed to taking reasonable steps to ensure the security of your information. To prevent unauthorised access, maintain data accuracy, and ensure the appropriate use of information, we have put into place physical, electronic, and managerial procedures to help safeguard and secure the information we collect online. However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and us or information stored on the Site or our servers, will be completely free from unauthorised access by third parties such as hackers and your use of the Site demonstrates your assumption of this risk.
Personal data retention
We retain records of personal information. The length of time we retain your personally identifiable data depends entirely on the means by which it was submitted:
Sign up / subscriber – If, at the time of signing up / subscribing to receive communications from The Royal Exchange Manchester, you don’t consent to receive communications from The Royal Exchange Manchester regarding your communications preferences, we will hold a record of your data indefinitely, until you unsubscribe from the newsletter mailing list.
You can unsubscribe by following the instructions clearly displayed on any communication you receive from The Royal Exchange Manchester OR by emailing your request to firstname.lastname@example.org at any time.
If you consent to being contacted by The Royal Exchange Manchester once every 12 months regarding your communications preferences, we will only maintain a record of your data, if you consent to continue to receive communications from The Royal Exchange Manchester. Otherwise we will delete your data within 30 days of sending the communication.
Competitions – If you submit your data for the purpose of entering a competition, we will maintain a record of your data for up to 6 months for the sole purpose of selecting and communicating with a winner regarding prize handover and in case of any post-competition queries, except in the following instances:
- You have consented to receiving email communications from The Royal Exchange Manchester with news, events and special offers from the centre. In this instance you will receive these no more than twice per month. And The Royal Exchange Manchester will maintain a record of your data, securely for no more than one year.
- You have consented to being contacted once every 12 months by The Royal Exchange Manchester regarding your communication preferences. In which case, The Royal Exchange Manchester will contact you once every 12 months.
‘Contact us’ form – If you submit your data via the ‘Contact us’ form, we will maintain a record of your data for up to 24 months, depending on the nature of your communication.
Uses made of your information
We use information held about you in the following ways:
To improve the performance of our site and ensure that its content is as relevant as possible to you.
To ensure that content from our site is presented in the most effective manner for your browser settings.
To provide you, or to permit selected third parties to provide you, with information that you request from us.
To notify you about changes to our services.
In relation to any information you provide us through surveys, for research purposes.
To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
To provide you, or permit selected third parties to provide you, with information about The Royal Exchange Manchester goods and services which we feel may be of interest to you. We or they may contact you about these via email, electronic newsletters, SMS or telephone. We will only do this with your consent. If you do not want us to use your data in this way, or to pass your details on to third parties for these purposes, then please uncheck the relevant box on the form we use to collect data, or unsubscribe in the manner indicated in any such communication you receive or by contacting The Royal Exchange Manchester at email@example.com.
The Royal Exchange Manchester will not process your personal data for marketing purposes unless you have explicitly permitted us to use your data for this purpose, by ticking the relevant consent box at the time of submitting your data.
You can withdraw this consent at any time by ‘unsubscribing’ to any The Royal Exchange Manchester communications received by yourself, by the means clearly indicated on the communication itself or by emailing firstname.lastname@example.org.
The Royal Exchange Manchester will clearly outline the purposes for which your data will be processed, should the relevant consent from you, be obtained.
EU citizens have a new set of rights under GDPR – which are:
- The right to be forgotten
You may request that we (The Royal Exchange Manchester) delete all of your personal data we maintain a record of. You can request your personal data be deleted, and this request will be actioned within a maximum of 30 days of receiving the request.
- The right to object.
You may prohibit certain data uses. You can object to your data being used for certain purposes.
- The right to rectification
You may request that incomplete data be completed or that incorrect data be corrected. You may request corrections be made to your personal data that we maintain a record of.
- Right of access
You have the right to know what data about you is being processed and how, which is explained in these terms and conditions.
- Right of portability
You may request we (The Royal Exchange Manchester) transfer your personal data to yourself or an organisation of your choosing.
- Right to be notified regarding data breach
We will notify you within 72 hours of becoming aware of a data breach, if we believe your personal data has been compromised/processed outside of these terms and conditions.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, suppliers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Disclosure of your information
We may disclose your personal information to any member of The Royal Exchange Manchester Management Team or its Agencies.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
Protection for children
We have no intention of collecting personally identifiable information from children (i.e., individuals under the age of 13). If a parent or guardian learns that a child has provided us with personally identifiable information, that child’s parent or guardian should send us a request marked “Privacy Urgent” to email@example.com if they would like the information submitted by the child deleted from our database. We will delete such information from our database within 30 days of receiving the request.
(0) 161 711 0168
The Royal Exchange Manchester
St Ann’s Square